Security at NeuraLume

Last updated: January 28, 2026

1. Least Privilege Access

We implement strict access controls ensuring users and systems only have access to the minimum resources necessary for their function.

2. Encryption in Transit and at Rest

All data is encrypted using industry-standard protocols both during transmission and when stored in our systems.

3. Internal Access Logging

Comprehensive logging and monitoring of all internal system access to maintain accountability and detect potential security incidents.

4. Customer Data Isolation

Each customer's data is logically and physically separated to prevent unauthorized access between different user accounts.

5. No Resale of Customer Content

We do not sell, license, or otherwise commercialize customer-generated content. Your creations remain yours exclusively.

6. Incident Response

In the event of a security incident, NeuraLume is committed to implementing a variety of security measures to maintain the safety of your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database, accessible only by those authorized with special access rights to such systems who are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Our incident response team is available 24/7 to handle security events and coordinate with relevant authorities when necessary.

Contact Security Team

Have a security concern or question? Contact our dedicated security team at: security@neuralume.org