Privacy Policy

Last updated: January 28, 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

This may include:

  • Name and contact information
  • Account credentials
  • Payment information
  • Content you upload or create using our services
  • Communications you send to us

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, offers, and events

3. Information Sharing

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.ances:

We may share your information in the following circumstances:

  • With service providers who assist us in operating our services
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • In connection with a business transfer

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to rectify inaccurate information
  • The right to erase your personal information
  • The right to restrict or object to processing
  • The right to data portability

7. Cookies and Tracking

We use cookies and similar technologies to keep the site working, understand how it is used, and measure our marketing. Cookies fall into three categories: strictly necessary (including sign-in and security), analytics, and advertising. Necessary cookies are always active; analytics and advertising cookies are only used after you agree.

For analytics we use Google Analytics 4, which sets cookies such as _ga and _ga_*. We operate Google Consent Mode v2, so before you make a choice Google Analytics runs in a cookieless mode that sends only aggregated, non-identifying signals. We also measure key conversions (such as joining the waitlist, signing up, or logging in) server-side via the Google Analytics Measurement Protocol, keyed to a pseudonymous client identifier and, for signed-in users, an account identifier.

You can change your choices at any time through the “Manage cookie preferences” link in the site footer, in addition to your browser settings. Your choices are stored in a first-party nl_consent cookie for up to 180 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy, please contact us at the information provided below.

Contact for Questions

For questions about this Privacy Policy, please contact us at: hello@neuralume.ai